Every TN Trusted business passes our 5-step certification process so you can book with confidence that you’re working with Nashville’s best.

1. ✅ Application & Nomination
   Businesses apply, or are nominated by customers, and commit to upholding our standards of trust, service, and accountability.

2. 🤝 Interview
   We meet directly with owners or decision-makers to ensure they share our values: honesty, transparency, and a customer-first approach.

3. 📋 Reputation & Review Check
   We verify track records with customer reviews, local references, and mystery interactions to confirm fair pricing and quality service.

4. ⭐️ Credential & Compliance Verification
   Licenses, insurance, certifications, and legal history are reviewed to ensure full compliance and credibility.

5. 🥇 TN Trusted Guarantee
   Every certified business signs our “Make It Right” pledge: if an issue arises, NashvilleTN Concierge will step in to ensure fair resolution.